We’re looking for a new team member to join our EMEA Technical Support team as a Technical Support Specialist - a role tailored for someone early in their career who’s curious, enthusiastic, and eager to learn. You’ll support our global customer base and grow your technical and communication skills along the way - all while working in a collaborative, fun, and international team that genuinely enjoys what they do.

This is a great fit if you’re someone with a few years of experience in a technical or customer-facing role and want to build a strong foundation in IoT, SaaS, and customer experience. If you’re naturally helpful, tech-inclined, and enjoy talking with people, you’ll feel right at home.

As a Technical Support Specialist at Trackunit, you’ll be in daily contact with our customers, resolving inquiries via tickets, phone, and chat, while continuously developing your skills with support from your team and leaders. You’ll learn to troubleshoot hardware and software issues, use our internal tools, and master the core of what great customer support looks like.

You’ll be part of a diverse, international, and tight-knit team, working in an inclusive environment that values feedback, growth, and a great sense of humor. We welcome different backgrounds, perspectives, and personalities - we believe the best teams are built on all of the above.

With our hubs in the heart of Copenhagen and Aalborg, we offer a flexible setup where you can work from the office or from the comfort of your home.

Note that this is a 12-month maternity cover role with a fixed end date.

• Ongoing learning and support to help you grow into your role - from technical tools and troubleshooting methods to communication best practices.

• A culture that supports personal and professional development through coaching, training, and open feedback - focused on your impact as a person, teammate, and contributor to our mission.

• Our team thrives on the international vibe - we love the variety that comes from speaking with customers from across the world and exchanging knowledge with colleagues from different cultures.

• This job rarely feels repetitive. You'll be exposed to new challenges, product features, and customer questions all the time - meaning there's always something new to learn.

• There are no limits to how far you can go at Trackunit if you're eager to grow. We love initiative, and we support people who want to take ownership and make a difference.

• You’ll be part of a company with big goals and passionate people. We believe in eliminating downtime, and our team is driven by the impact we can create together.

• A workplace that walks the talk on inclusion. At Trackunit, we are committed to creating equitable opportunities for everyone, and this starts with how we hire. Learn more about our DE&I initiatives here.

• You enjoy talking with customers and can clearly explain things in a simple, structured way—even when the issue is unfamiliar

• You’re organized, dependable, and ready to take responsibility for your own development and learning

• You ask great questions, and when you don’t know something, you dig in and find out

• You’ve used support or communication tools like Intercom, Aircall, Freshdesk, Zendesk, or similar (or are excited to learn them)

• You’re a team player—you support your colleagues, share knowledge, and ask for help when needed

• You’re motivated by progress and open to feedback—you want to get better every day

• You bring a calm and professional tone to customer interactions—even when they’re frustrated, you focus on solutions

• You follow processes but aren’t afraid to suggest improvements when something doesn’t make sense

Language-wise:

• Fluent in Danish and comfortable supporting customers over the phone and by email

• English at a professional level

• Bonus points if you speak French, German, or any other European language—we’re a global team

• Spend most of your time (around 90%) interacting with customers via tickets, phone, and chat - delivering quick, helpful, and friendly support

• Use templates, scripts, and internal documentation to guide customers through common questions and standard troubleshooting steps

• Support users in understanding our platform and hardware, helping them get full value from the product

• Troubleshoot technical or administrative issues, using our internal diagnostic tools and escalation pathways when needed

• Use systems like Intercom, CloudTalk, and Jira to log and track customer cases accurately

• Manage your workload effectively, follow assigned schedules, and meet response time goals (SLAs)

• Refer to our knowledge base and Help Center to find answers, avoid unnecessary escalations, and improve your resolution rate

• Seek out feedback from peers and leads, and actively apply it to improve your communication, problem-solving, and efficiency

• Participate in regular learning sessions and team standups to build your understanding of Trackunit tools, culture, and customers

• Initial interview – A chance to get to know each other. Meet with Director of Global Support, Kristian Nørgaard, and Support Team Lead, Renata Szentivanszky.

• Personality-based interview – You’ll complete a Hogan assessment before this stage. No right or wrong profiles here - we’ll use it to guide a thoughtful conversation around fit and working styles.

• Case exercise – You’ll be asked to respond to a customer case in writing. We’ll use this to understand how you communicate, structure your thinking, and apply logic to solving a customer problem.

• Reference checks – If needed, we’ll reach out to your previous employers (unless you’ve already provided them).