We’re looking for a new, German speaking team member to join our EMEA Technical Support team as a Technical Support Associate - a role tailored for someone early in their career who’s curious, enthusiastic, and eager to learn. You’ll support our global customer base and grow your technical and communication skills along the way - all while working in a collaborative, fun, and international team that genuinely enjoys what they do.

• You will be joining our EMEA-based Technical Support team — a dynamic group of colleagues who combine different backgrounds and expertise with a shared drive to solve challenges, celebrate wins, and make work enjoyable.

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.

• International environment with regular check-ins and social events across teams, departments and borders.

• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.

• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

• Spend most of your time (around 90%) interacting with customers via tickets, phone, and chat - delivering quick, helpful, and friendly support

• Use templates, scripts, and internal documentation to guide customers through common questions and standard troubleshooting steps

• Support users in understanding our platform and hardware, helping them get full value from the product

• Troubleshoot technical or administrative issues, using our internal diagnostic tools and escalation pathways when needed

• Use systems like Intercom, CloudTalk, and Jira to log and track customer cases accurately

• Manage your workload effectively, follow assigned schedules, and meet response time goals (SLAs)

• Refer to our knowledge base and Help Center to find answers, avoid unnecessary escalations, and improve your resolution rate

• Seek out feedback from peers and leads, and actively apply it to improve your communication, problem-solving, and efficiency

• Participate in regular learning sessions and team standups to build your understanding of Trackunit tools, culture, and customers

• Ability to assess Technical Support needs when they arrive, then provide solutions or refer them to other team members.

• You are a quick-witted communicator with the ability to see things from different perspectives.

• You are a team-player, who is always open to new ideas and finding the best solution for our customers in close collaboration with the rest of your team, other departments and stakeholders - because it’s a lot more fun to get things done together!

• You have a keen eye for detail and you are a patient listener, who are able to pinpoint potential issues our customers are struggling with.

• You have experience from a similar position or you have hands on experience within the fields of Customer Care, Customer Support or any other customer facing role.

• English skills at a professional level. We are first and foremost a global organisation with international colleagues in and outside of Denmark, and the same goes for the customers you will support.

• Being fluent in German, because you can help our our customers needing help in their local language.

• Personality-based interview. There are no correct answers - the aim is a dialogue about yours & our ways of working and Trackunit’s culture, so you’ll get to know us better as well.

• Task interview time! We will hand over a slightly altered customer case before we meet for the second time. We would like you to answer to the case and provide a solution. Doing this we can get to know your way of thinking and your problem solving skills.

• If needed, throughout the process we will obtain references from former employers, if you have not provided these yourself.