We are looking for a new capable colleague to join our EMEA Technical Support team to help deliver a great customer experience for our customers from all over the world.

As a Technical Support Specialist at Trackunit, you are instrumental in delivering a great customer experience, guiding and supporting our customers to make sure they get the most out of our products and services. You will be right at the heart of matters, as you will deal with our customers on a daily basis handling customer requests over the phone and e-mail. We aim to meet our customers at eye-level and aim to provide support with professionalism and kindness.

You are going to work in an environment that is rich in diversity and inclusion, as our team consists of people from different countries and cultures. Collaboration and compassion are our key qualities, so you can be sure we provide you the support you need on this particular career path.

With our location in the heart of Copenhagen, we offer you a flexible setup where you can work from the hub and also from the comfort of your home.

The role is a maternity cover role for 12 months.

What’s in it for you?

• We take your personal and professional development goals seriously and we support them through training, coaching, and mindfulness, as well as a supportive feedback environment to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Role overview

As a Technical Support Specialist, you will be part of an international team with colleagues placed all over the globe and you will dive into the world of the leading SaaS-based IoT solution company for the construction industry, offering an ecosystem of hardware, fleet management software & telematics. Your main focus is to assist our customers with using our products and services as it relates to installation support, diagnosing and solving technical problems, and liaising with Trackunit partners.

Your role is crucial in resolving customer queries, recommending solutions and guiding our customers through features and functionalities. As a Technical Support Specialist you are also responsible to guide them through the installation process, escalate reported bugs in the system and assist our customers with any technical challenges. We are seeking someone who thrives in an international environment, values customer experience and views every customer interaction as a chance to ensure customer satisfaction.

Primary responsibilities:

• Supporting our customers with technical inquiries over the phone and via e-mail in Danish and English in a timely and effective way
• Analyze and report product malfunctions and follow up with customers to ensure their technical issues are resolved
• Accurately document and track support interactions and solutions using our ticketing system
• Escalating complex issues to our software engineering teams via Jira
• Collaborating with product and development teams and provide them feedback from a customer centric point of view.
• Enhancing positive customer relationships by handling their challenges with effective communication and clear solutions

Who are you ideally?

You’re someone who enjoys helping others, solving technical challenges, and working in an evolving, collaborative environment. You're not just good at figuring out issues—you actually enjoy it. Whether it's connected devices, cloud-based platforms, or integrated hardware/software systems, you dive in, ask the right questions, and find your way to a solution. 

Here’s what we hope sounds like you:

• You bring a proactive mindset and curiosity—you don’t wait to be told what to do. You explore, investigate, and seek out solutions when something’s unclear.
• You're experienced with technology and quick to pick up new systems and tools. You might not know our platform (yet), but learning fast is your thing.
• You communicate clearly—whether you're on the phone with a customer, writing an email, or passing technical context to a developer. And yes, you know how to tailor your message based on who you're speaking to.
• You take ownership. If something’s not working, you step up—document, escalate when needed, and push for a resolution.
• You enjoy collaborating with others to get things done. Whether it’s your teammates, other departments, or our partners, you know effective solutions often come from working together.

Language-wise:

• English skills at a professional level. We are first and foremost a global organization with international customers and colleagues.
• You are fluent in Danish and ready to support our customers based in Denmark over the phone and via mail. Speaking French, German or any other language is beneficial because you can support our customers needing support in their local language.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're keen on this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.

Overview of our hiring process

• Initial interview, where we will get to know each other better. Meet with Technical Support Team Lead, Renata Szentivanszky and two colleagues from the team.
• Personality-based interview. You will be asked to fill out an online personality assessment prior to the second interview. There are no correct answers or profiles, and we are not trying to categorize you - the aim is a dialogue around the results and Trackunit’s culture, so you can also decide if it aligns with your expectations and what’s important to you.
• Task during the second interview - we will hand over a slightly altered customer case while we meet for the second time. We would like you to answer the case and provide a solution. Doing this we can get to know your way of thinking and your problem solving skills. We will also discuss the results of the personality based interview and have a deep conversation about the role and your fit to our team, customers and organization.
• If needed, throughout the process we will obtain references from former employers, if you have not provided these yourself.

The question is: Are you in?