Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are looking for a new colleague to join our North American Revenue and Billing team to help with our order to cash operations including but not limited to validating orders, invoicing, and collections. 

With locations in the hearts of London & Kitchener, Ontario, Canada and Oak Brook, Illinois, United States, we offer you a flexible setup with the possibility to work from one of our locations or remotely. No relocation assistance is offered for this position. 

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• Problem Solver - to help with an array of billing related tasks, from troubleshooting order issues to investigating invoice disputes.
• Attentive to details - this role requires precision and an eye for the details, to help identify any potential discrepancies.
• Team Player - many tasks require collaboration with other departments. Some individual tasks exist, but should have an understanding of how every interaction may impact customers and fellow colleagues.
• Multitasker - O2C involves juggling multiple tasks at once, efficiently and timely.
• Strong Communicator - the ability to interact with customers and other departments clearly and effectively.
• Adaptable - it’s imperative to be able to shift priorities as needed.
• Proficient in relevant systems - experience in Microsoft and an ERP system (ideally NetSuite) is required. Experience in Salesforce is helpful.
• Relevant experience in billing, especially within SaaS industry.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

• Process and issue accurate invoices for all North American customers in a timely manner.
• Handle customer communications via Aircall (phone system), addressing inquiries and providing support as needed.
• Prepare and issue credit memos, Return Merchandise Authorizations, and rebill requests.
• Manage the order processing workflow, ensuring orders are accurately entered and fulfilled in a timely manner.
• Oversee collections activities, following up on overdue accounts and resolving payment issues.
• Maintain and manage Revenue and Billing queue (within internal ticketing system) to ensure proper tracking and resolution of incoming inquiries.

Our hiring process:

• Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
• Initial phone conversation with a colleague from our People & Talent team to get to know each other a bit better.
• Virtual meet and greet. Meet with Lindsey Davis & Jessica Berkland
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in? 

We hire skilled and enthusiastic people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about connecting construction, we want to hear from you.Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit is also committed to providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.