We are looking for a motivated and customer-focused Technical Account Manager to join our team in Japan. In this role, you will serve as a trusted technical advisor for our customers and act as their voice internally at Trackunit. You will help identify value-driven use cases, validate their technical feasibility, and guide customers through successful adoption of our solutions.

As the customers’ advocate, you’ll collaborate closely with Commercial, Product Management and Engineering to align customer needs with Trackunit’s product roadmap, ensuring customer success and driving retention. You’ll play a key role in accelerating sales cycles and enhancing customer relationships across the Japanese market.

This role is ideal for someone with technical skills who is eager to make an impact in a growing market. We welcome junior candidates who are ready to learn and grow with us!

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• A bachelor’s degree in engineering, computer science, or a related field (or equivalent experience).
• Experience in technical account management, customer support, or a similar customer-facing technical role—within SaaS, IoT, or industrial IoT is a plus.
• Strong understanding of IoT architecture, connectivity technologies, and solutions (experience with J1939 CANbus or ISO15143-3 is a bonus).
• Experience with the construction equipment industry and an understanding of the machines and how IoT works on these machines.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
• A proactive, strategic mindset with problem-solving skills and a customer-first approach.
• Fluency in Japanese and proficiency in English are required.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

• Accelerate the customer success journey with Trackunit.
• Collaborate with Sales, Customer Success, and customers to identify key use cases and validate their technical feasibility.
• Serve as the technical expert during customer meetings and product demonstrations.
• Manage technical Proof of Concepts (PoCs) and ensure smooth implementation with customers’ technical teams.
• Provide recommendations on best practices for Trackunit’s products, tailored to customer needs.

Our hiring process

• Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter. 
• Initial phone conversation with a colleague from our People & Talent team to get to know each other a bit better.
• Virtual meet and greet. Meet with Robin Vos, VP of OEM Sales
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

Coming Together To Connect Construction 

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?